Our Privacy Policy ("Policy") sets out the basis which this website ("we", "us", or"our") may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act ("PDPA"). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
1. As used in this Policy:
"customer" means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us.
"personal data" means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
3. Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your "authorised representative") after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws.
5. We may collect and use your personal data for the following purposes:
6. We may disclose your personal data:
7. The purposes listed above may continue to apply even after your relationship with us has been terminated or altered, for a reasonable period thereafter.
8. Your consent for the collection, use and disclosure of your personal data remains valid until withdrawn by you in writing. You may withdraw consent by submitting your request to our Data Protection Officer at admin@rocksolid.sg.
9. Upon receipt of your written request, we may require reasonable time for processing (generally within 10 business days). We will notify you of the consequences of us acceding to your request.
10. Depending on the nature of your request, we may not be able to continue providing our goods or services. We will notify you before processing. You may cancel your withdrawal at any time.
11. Please note that withdrawing consent does not affect our right to collect, use and disclose personal data where such action is permitted or required by applicable laws.
12. If you wish to access a copy of your personal data or information about how we use or disclose it, or to correct any inaccuracies, please submit your request to our Data Protection Officer.
13. Please note that a reasonable fee may be charged for an access request. We will inform you of the fee before processing.
14. We will respond as soon as reasonably possible, generally within 30 days. If we cannot provide the requested data or make the requested correction, we will inform you of the reasons why (except where not required by PDPA).
15. We have introduced appropriate administrative, physical and technical measures such as antivirus protection, encryption, and privacy filters to secure all storage and transmission of personal data. We disclose data internally and to authorized third parties only on a need-to-know basis.
16. No method of transmission over the Internet is completely secure. While security cannot be guaranteed, we strive to protect your information and are constantly reviewing and enhancing our security measures.
17. We rely on personal data provided by you. Please update us of any changes to your personal data by informing our Data Protection Officer at admin@rocksolid.sg.
18. We may retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
19. We will cease retention as soon as it is reasonable to assume that retention no longer serves the purpose for which the data was collected or is no longer necessary for legal or business purposes.
20. We generally do not transfer personal data outside Singapore. If we do, we will obtain your consent and ensure your data receives protection comparable to that provided under the PDPA.
21. You may contact our Data Protection Officer for enquiries, feedback, or requests regarding our personal data protection policies at: admin@rocksolid.sg
22. This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply to the collection, use and disclosure of your personal data.
23. We may revise this Policy from time to time. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Last updated: Jan 2026